At 911jl, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a Filipino player under Philippine data privacy law.
911jl processes all personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission (NPC).
911jl does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate and improve your 911jl experience.
As a Filipino player, you have the right to access, correct, delete, and object to the processing of your personal data held by 911jl at any time.
All data transmitted between your device and 911jl servers is protected using TLS 1.3 encryption. Sensitive data at rest is encrypted using AES-256 standards.
911jl retains your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by Philippine law and PAGCOR regulations.
In the unlikely event of a data breach affecting your personal information, 911jl will notify you and the NPC within the timeframes required by Philippine data privacy regulations.
This Privacy Policy ("Policy") is issued by 911jl Casino ("911jl," "we," "us," or "our") and applies to all personal data collected through the 911jl website at https://911jl.one, our mobile platform, and any related services (collectively, the "Platform"). This Policy is designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC).
By registering an account or using the 911jl Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.
This Policy applies to all registered players, visitors, and any individual whose personal data is processed by 911jl in connection with the Platform. It does not apply to third-party websites or services that may be linked from the Platform — those entities have their own privacy policies for which 911jl bears no responsibility.
Data Controller: 911jl Casino is the personal information controller responsible for your data. For all privacy-related inquiries, contact our Data Protection Officer at [email protected].
911jl collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected and processed. The categories of personal data we collect include:
911jl may receive personal data about you from third-party sources, including:
911jl processes your personal data only for specific, legitimate purposes. The table below outlines the primary purposes for which we use your data and the legal basis for each:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Identity verification (KYC) and age verification (21+) | Legal obligation (PAGCOR / AMLA) |
| Processing deposits and withdrawals | Performance of contract |
| Fraud prevention and security monitoring | Legitimate interest / Legal obligation |
| Responsible gaming monitoring and intervention | Legal obligation / Legitimate interest |
| Customer support and dispute resolution | Performance of contract |
| Sending promotional offers and bonus notifications | Consent (opt-in) |
| Platform analytics and improvement | Legitimate interest |
| Regulatory reporting to PAGCOR and AMLC | Legal obligation |
911jl will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by Philippine law.
911jl does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
We engage trusted third-party service providers to assist in operating the 911jl Platform. These include payment processors (GCash, Maya, Philippine banks), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and fraud detection and cybersecurity services. All service providers are contractually bound to process your data only on our instructions and in compliance with applicable Philippine data privacy law.
911jl may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive. We may also disclose data to law enforcement agencies in connection with the investigation of fraud, money laundering, or other criminal activity.
In the event of a merger, acquisition, or sale of all or part of 911jl's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
Where 911jl transfers personal data outside the Philippines (for example, to cloud infrastructure providers), we ensure that appropriate safeguards are in place in accordance with NPC guidelines, including data processing agreements that provide equivalent levels of data protection to those required under Philippine law.
911jl retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specific retention periods include:
Upon expiry of the applicable retention period, 911jl will securely delete or anonymize your personal data in accordance with NPC-approved data disposal procedures.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 911jl:
To exercise any of these rights, please contact 911jl's Data Protection Officer at [email protected]. We will respond to all verified data subject requests within fifteen (15) business days, as required by NPC regulations.
Note: Some requests (such as erasure) may be subject to limitations where 911jl is required by law to retain certain data — for example, transaction records required under AMLA or PAGCOR regulations. In such cases, we will explain the applicable legal basis for retention.
911jl implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:
While 911jl takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying 911jl immediately if you suspect any unauthorized access to your account.
911jl uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 911jl Platform. By continuing to use the Platform after being presented with our cookie notice, you consent to our use of non-essential cookies as described above.
The 911jl Platform is strictly intended for individuals aged 21 years and above, in compliance with Philippine gaming regulations enforced by PAGCOR. 911jl does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and report the incident to PAGCOR as required.
If you are a parent or guardian and believe that a minor has registered on the 911jl Platform, please contact us immediately at [email protected] so that we can take appropriate action.
911jl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC regulatory guidance. When we make material changes to this Policy, we will:
Your continued use of the 911jl Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how 911jl protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 911jl, please contact our Data Protection Officer:
911jl Data Protection Officer
Email: [email protected]
Response Time: Within 15 business days of receiving your request
Available: 24/7 via Live Chat on the 911jl Platform
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe that your data privacy rights have been violated. The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012.
We're committed to keeping your personal data secure and your gaming experience enjoyable. Join millions of Filipino players who trust 911jl — where your privacy is always protected. Must be 21 or older to play.
911jl complies fully with the Philippine Data Privacy Act of 2012 (RA 10173) and NPC regulations.
Questions? Contact our DPO at [email protected]